Your privacy matters. This policy explains what data we collect, how we use it, and your rights under the Philippine Data Privacy Act of 2012 (R.A. 10173).
1. Information We Collect
When you register or use Cyphra Shop, we may collect:
Account Information: Username, email address, and encrypted password
Service Data: IMEI numbers, device serial numbers, and service order details
Payment Information: Transaction history and wallet balance records
Usage Data: IP addresses, browser type, and access timestamps for security
2. How We Use Your Information
Process and deliver the services you purchase
Maintain your account and wallet balance
Communicate service status updates and order results
Prevent fraud and unauthorized access
Improve our platform and user experience
3. Data Protection
We take your data security seriously:
Passwords are hashed using industry-standard bcrypt encryption
All data in transit is encrypted via HTTPS/TLS
Access to user data is restricted to authorized personnel only
Session tokens are rotated and invalidated on security events
4. Data Sharing
We do not sell, rent, or trade your personal information. Data is only shared with:
Third-party service suppliers — only the minimum information required to process your order (e.g., IMEI numbers)
Law enforcement — only when required by Philippine law or valid court order
5. Data Retention
We retain your account data for as long as your account is active. Order history is retained for record-keeping and dispute resolution. You may request account deletion by contacting our support team.
6. Cookies
Cyphra Shop uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
7. Your Rights
Under the Philippine Data Privacy Act of 2012 (R.A. 10173), you have the right to: