Digital Services: Since our services are digital in nature, there are no physical "returns." Refunds are issued as wallet credits unless otherwise specified.
| Scenario | Refund Status |
|---|---|
| Service failed / not delivered within max time | ✓ Full Refund |
| Wrong result due to supplier error | ✓ Full Refund |
| Order cancelled before processing | ✓ Full Refund |
| Duplicate order (same IMEI/service) | ⚠ Case-by-Case |
| Customer provided incorrect IMEI/details | ✗ Not Eligible |
| Service delivered successfully | ✗ Not Eligible |
| Change of mind after order placed | ✗ Not Eligible |
Approved refunds are credited back to your Cyphra Shop wallet balance. Cash refunds (GCash, bank transfer) are available only for amounts exceeding ₱500 and are processed within 3–5 business days.
To request a refund, contact us with the following:
If you disagree with a refund decision, you may escalate by contacting us directly. We review all disputes within 48 hours and aim for a fair resolution.
For refund requests, reach us at: